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¡¡¡¡When a consumer finds that an item she or he bought is faulty or does not live up to the manufacturer¡¯s (36) ______for it, the first step is to present the guarantee at the store of purchase. In most cases, this action will (37) ______results. However, if it does not, there are various means the consumer may use to gain satisfaction. A simple and common method used by many consumers is to complain directly to the store manager. In general, the ¡°higher up¡± the consumer takes his or her (38) ______, the faster he or she can expect it to be settled. In such a case, it is usually settled in the consumer¡¯s favor, (39) ______ he or she has a just claim.

¡¡¡¡Consumers should complain in (40) ______ whenever possible, but if they cannot get to the place of purchase, it is (41) ______ to phone or write the complaint in a letter. Complaining is usually most effective when it is done politely but (42) ______, and especially when the consumer can demonstrate what is wrong with the item in (43)_________. If this cannot be done, (44) ______________________________________..The store manager may advise the consumer to write to the manufacturer. If so, (45) _______________________________________. But if a polite complaint does not achieve the desired result, the consumer can go a step further. (46)_________________________________________________.

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¡¡¡¡Section C

¡¡¡¡36.¡¾½âÎö¡¿claim¡£´Ómanufacturer¡¯sÕâ¸öËùÓнṹ¿ÉÖªËùÌî´ÊΪÃû´Ê£¬¶øÇÒ¿ÉÒԺͽé´Êfor´îÅä¡£ÁíÍ⣬live up toºÍËùÌî´Ê¹¹³É¶¯±ö´îÅ䣬live up toÒâΪ¡¡¡°×ñÊØ(ŵÑÔ¡¢Ô­ÔòµÈ)£¬·ûºÏ¡±¡£¾äÖеÄor±íʾ£ºfaultyºÍorºóÃæµÄ²¿·ÖÊÇÑ¡ÔñÐÔ²¢ÁйØϵ¡£ÄÇô£¬consumerÂòµÄÉÌÆ·¿ÉÄÜÓÐ覴ûòÕß²»Ïñmanufacturer±ê°ñµÃÄÇôºÃ¡£claim×÷Ãû´Êʱ³£ºÍfor´îÅ䣬forºóÃæµÄitÖ¸´úµÄÊÇan item¡£

¡¡¡¡37.¡¾½âÎö¡¿produce¡£¿ÕÇ°willÏÞ¶¨ËùÌî´ÊΪһԭÐζ¯´Ê£¬²¢ÔÚ¾äÖÐ×÷νÓºÍresults¹¹³É¶¯±ö´îÅä¡£Ö÷Óïthis actionÊÇÖ¸ÉϾäÖеÄpresent the guarantee at the store of purchase£¬ÔںܶàÇé¿öÏ£¬ÕâÖÖ·½Ê½¶¼±È½ÏÓÐЧ¡£±íʾ¡°²úÉúºÃµÄЧ¹û¡±µÄ´îÅäÓÐproduce / bring about / bear / give / yield (good) results¡£

¡¡¡¡38.¡¾½âÎö¡¿complaint¡£´Óin general(Ò»°ã¶øÑÔ)¿ÉÖª£¬Õâ¾ä»°ÊǶÔÉÏÒ»¾äµÄ½øÒ»²½ËµÃ÷£¬ËùÌî´ÊºÜ¿ÉÄܺÍÉÏÒ»¾äÖеĹؼü´ÊcomplainÓйأ¬¶øÇÒ×÷¿ÕºósettledµÄ±öÓï¡£Settle°µº¬¡°½â¾ö(¼¬ÊֵĻòÁîÈ˲»Óä¿ìµÄÊÂÇé)¡±¡£complaintÊÇcomplainµÄÃû´ÊÐÎʽ£¬take one¡¯s complaintÒâΪ¡°±§Ô¹¡±£¬µÈͬÓÚcomplain¡£

¡¡¡¡39.¡¾½âÎö¡¿assuming¡£¿ÕÇ°µÄ¾ä×ӽṹÒÑÍêÕû£¬ËùÒÔ±¾¿ÕÓ¦ÌîÒ»¡°¶¯´Ê+ing¡±£¬¼´ÏÖÔÚ·Ö´Ê×÷°éËæ×´Óï¡£

¡¡¡¡40.¡¾½âÎö¡¿person¡£in personÒâΪ¡°Ç××Ô£¬±¾ÈË¡±£¬Îª¹Ì¶¨¶ÌÓï¡£¿ÕºóµÄתÕÛ¾äbut if they cannot get to the place of purchase...to phone or write the complaint in a letterÆðÌáʾ×÷Óá£

¡¡¡¡41.¡¾½âÎö¡¿acceptable¡£¿ÕÇ°µÄIt is¼°to phone¡­±íÃ÷±¾¿ÕÖÐÓ¦ÌîÒ»ÐÎÈÝ´Ê¡£¿¼ÉúӦעÒ⣺¶ÌÎÄÌýдÖÐÈô³öÏÖIt is/was to do½á¹¹Ê±£¬ËùÌî´ÊÍùÍùΪÒÔª²able½áβµÄÐÎÈÝ´Ê¡£